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国际热线:+852-3179-5954

关于我们

━━━━━━ About Us━━━━━━

1. 合同当事人

客人与北京安行凯达国际旅行社(即Abercrombie & Kent China, 下文简称A&K)在此签订具有法律约束力的条款。

2. 条款的接受

请注意:一旦接受A&K的报价,这些条款立即生效。

3. 住宿

所有住宿、房型和规格如行程单中所列。

4. 饮食

饮食如行程单中所列。

5. 中转交通

机场与酒店间的中转仅提供抵达机场后接机和离开酒店的送机服务,以及行程中特别指定的往返交通。

6. 行程

由于无法预知的情况或A&K无法控制的情况,住宿和已安排的观光线路可进行更改。我们尽力按计划安排旅行,但即使最终行程已确认,仍旧可能出现变更的情况。A&K还保留取消旅行团或部分行程的权力,替代的行程是为了最大限度地保证旅行的需要及令人满意,也是为了弥补由于延误或我们无法控制的因素带给客人的损失和额外支出。若在上述情况下旅行费用发生变动,A&K有权对团费进行必要的调整。

7. 特殊要求

客人如有特殊要求,需在预订时提出。请知悉,我们会尽全力确保满足客人的特殊要求,但是我们不能承诺一定会满足。

8. 交通

交通如行程单中所列。

9. 行李

A&K仅提供报价时说明的行李搬运服务。某些国际国内航班可能会有行李重量限制,需要在行前文件中描述行李细节。旅行过程中,行李和个人财产由客人自己负责,A&K不承担任何行李损坏或丢失的责任。强烈建议您购买行李险。请向您的国际航班承运商确认有关行李的限制问题。

10. 税费及小费

某些国家的市政府或州政府要求收取的酒店税包含在团费中;为客人服务的导游、司机、行李搬运人员、帐篷营地工作人员、邮轮服务员和团队经理的小费不包含在团费中,需要客人酌情支付。

11. 价格及安排

团费包含行程制订、运作和操作的费用,并根据客人预订时的货币兑换率和关税报价。行程计划中游览的景点门票也包含在团费中。团费会根据外币的重大变动、关税税率及各项税费的变更进行修改。具体价格包含项目请参见各个行程报价细节。

12. 报价不含

国际机票费用,办理护照、签证的费用,超重行李费用,个人花费如购买饮料、洗衣、打电话、发传真和行程单中未明确注明包含在内的超重行李费用。 具体价格不含项目请参见各个行程报价细节。

13. 拍照

A&K保留在旅程中为客人拍照并用于宣传A&K的权力。在客人预订A&K的旅行团时,即视为客人同意A&K使用他们旅行中的照片。如客人不同意使用其照片,请在最终付款前向A&K确认,我们会将其从A&K摄影豁免条款中移除。

14. 付款说明

在预订旅游团时,需交团费30%的押金(不可退),余款需在出发前30天付清。如在出发前60天内预订,需在确认订团确认时付清全款。

15. 付款方式

付款方式如下:

• 信用卡

• 现金

• 支票

• 银行转账

A&K不能保证所有的付款方式都适用,因此我们会在客人付押金时推荐最合适的付款方式。

15.1 对于使用信用卡付款的客人,A&K保留收取3%的银行服务费的权力。

15.2 银行转账时,请使用下列银行账户信息:

公司名称:北京安行凯达国际旅行社有限公司

开户行:中国民生银行北京首体支行

银行账号:600633899

15.3 对于使用银行转账付款的客人,转账前请与A&K旅行代表确认付款日期。

15.4 客人负担所有银行汇款及转账产生的手续费。

16. 取消政策

任何形式的取消,都必须通过书面形式确认。

16.1 A&K 中国定期出发奢华小团,特殊定制单团以及团队相关的延伸行程

早于出团前61天取消,扣除500美元/人

出团前60-31天内取消,扣除50%的团费

出团前30-15 天内取消,扣除75%的团费

出团前15天及以内取消,扣除100%的团费

16.2探险邮轮,欧洲内河邮轮以及团队相关的延伸行程

早于出团前121天取消,扣除500美元/人

出团前120-91天内取消,扣除20%的团费

出团前90-61 天内取消,扣除50%的团费

出团前60天及以内取消,扣除100%的团费

16.3环球旅行

早于出团前121天取消,扣除2500美元/人

出团前120-91天内取消,扣除20%的团费

出团前90-61 天内取消,扣除50%的团费

出团前60天及以内取消,扣除100%的团费

16.4 国际航班取消费用

一旦出票,所有通过A&K预定的国际航班退改及取消政策以航空公司最终取消政策为准。

16.5境外内陆段航班取消费用

一旦出票,所有境外内陆段航班都无法退款。

16.6 附加服务取消政策

在A&K团队行程中额外增加的酒店住宿间夜和其它附加服务的取消政策适应于特殊取消条款,在团队合同及收款通知单上会特别标注。

16.7取消已订购的特别活动项目(包括且不仅限于音乐会,演出,体验性活动等等),要依据各个活动的取消政策执行,请参阅特别项目退票政策细则。

16.8 A&K保留收取因客人取消行程产生的罚金的权力。

17. 索赔及退款

除有正当理由的请款并能提供凭据,否则如服务与计划不符,A&K不予退款。请参见下面的Abercrombie & Kent的责任范围条款。对于有凭据的索赔要求,必须在回团后30天内以书面形式提交给A&K。行程中根据实际产生的服务的费用而非按日计费来调整服务项目。此类调整不适用于A&K之前从未使用过的观光路线及餐饮服务。如果回团后30天内未提交书面形式的索赔申请,则A&K将不予受理。对于旅行途中遗漏的景点,须在回团后30天内提交书面索赔。

18. A&K责任范围条款

除数量有限的即将或正在为您的旅行运送物品或提供服务的交通工具外,A&K及其雇员、股东、官员、主管、继任者、代理人及受让人(A&K集体)均不拥有任何实体,也不进行具体操作。 A&K使用的交通工具(飞机、汽车、火车、船只或其他工具)、酒店及其他住宿设施、餐厅、地面控制及其他服务是由很多独立运营的供应商提供的(包括A&K其他子公司)。所有这些人员和实体都是独立承包人。因此,A&K不对这些个人、实体或第三方的疏忽或故意行为承担责任。 此外且不限于前述,A&K不承担以下责任:由于但不限于不可抗力、疾病、战争、目的地国动乱、暴动或叛乱、动物、罢工或其他劳工活动、犯罪或任何形式的恐怖行动、酒店超额订房及服务降级、食物中毒、因飞机及其他交通工具的机械故障或其他故障造成的未能按时到达或离开,导致A&K提供的物品或服务造成的客人受伤、财产损失、身体不适、死亡、不便、航班及交通延误。 在探险类的旅行及类似行程中,存在许多固有的风险,可能会导致疾病、受伤甚至死亡。如果是在远离医疗设施的偏远地区,这些风险都会加剧。客人需承担所有参与探险行程会产生的此类风险。

18.1 因本条款描述的情况发生而取消旅游团或对行程进行重要变更的,A&K拥有自由裁量权:

a) 向客人提供替代旅行方案或适合的同级别产品,或

b) 如果替代旅行方案或产品不是由A&K提供的,A&K会及时按比例向客人退款。

18.2 A&K向客人提供替代旅行方案或产品,可能会向客人收取合理的费用,用来支付提供替代行程所产生的管理成本。

18.3 如果在出发前90天内发生未在本条款中列出的情况,而需要对行程作出必要的修改,则A&K会尽力提供同级别产品或向客人全额退款。

19. 健康预防

请确保您在出发前向医生咨询过预防疟疾的相关措施和其他疫苗接种问题。在适用的情况下,请确保在旅行中携带一份有效的黄热病预防接种证书。

20. 旅行通知/警告

客人有责任从所在国政府机构获取最新的旅游通知和警告。在出境旅游活跃的国家,国务院或政府机构会对特殊旅游目的地提出旅行警告。发出旅游警告后,如果客人执意前往该目的地,则须承担所有的个人风险,包括受伤、死亡或个人财产损失,由于所通知或警告的事件,这些风险可能会增加。

21. 旅行代理人

客人或同行人员如果有健康问题或残疾,可能对自己及同行者造成危害或影响其他客人游玩体验的,A&K保留拒绝该客人参加此次旅行的权力,全部费用由该客人承担。

22. 航空运输

旅客未登机前,由于其任何行为或疏忽,或其他突发事件造成的后果,其航班所属航空公司不承担任何责任。国际航空公司的责任也受到国际航空公约的制约,这些限制责任会写在电子客票或机票背面,这是航空承运商和乘客之间唯一的合同。

23. 护照&签证

请知悉,护照持有人有责任取得申请入关的所有文件。请注意,护照有效期必须为出发前六个月,并要有足够的空白页来附加签证和海关盖章。若客人未满足上述要求而被拒绝入境目的地国家,A&K不承担责任。

24. 旅游保险

A&K强烈建议所有客人在出发前购买旅游综合险。该保险应能涵盖由于行程取消或缩短、所有医疗支出(包括出境疏散/遣返的费用)、个人行李、个人担责任、死亡和永久性致残和旅行文件而发生的费用。A&K不负责承担上述情况下产生的损失。 若通过A&K购买的旅游保险而出现理赔,所有理赔政策根据相关保险公司规则执行,A&K不承担其中的任何损失,

25. 酒店房型升级/特殊要求

对酒店有特殊要求的,例如:想要相邻的房间或者联通房、对床型有要求、想要吸烟房或特殊食谱等,需要在预订时就提出。我们会尽全力满足客人的要求,但是无法保证一定能做到。

26. 儿童政策

除非行程中有特别标注放低年龄限制的,否则参加团队出游的儿童,最低年龄限制为10周岁。18周岁以下的未成年人出游,须有成年人陪伴。报名参加伊朗旅行团的,最低年龄是18岁。欧洲内河邮轮的最低年龄限制是12周岁,但是家庭出游的除外。有些行程中的活动会对游客年龄有特殊的限定,在客人定团时,A&K会予以告知。A&K保留对家庭出游的旅游团略微增加团队限定人数的权力。

27. 仲裁协议

任何由A&K发布的或与上述条款和条例、A&K限制责任条款、宣传手册、任何和本次旅程相关的信息、本次旅程或任何和本次旅程相关的产品或服务有关的投诉或索赔,应第一时间通过第28条条款所列的适用的法律和仲裁庭来进行约束仲裁。可以采用电话仲裁的方式来替代本人出席仲裁。仲裁是解决争端的首要采用的专有方式,但法律另有规定的除外。格方需承担自己一方的费用,并均摊仲裁员的劳务费及行政费用。

28. 适用的法律和仲裁庭

本协议应依照目的地国家的相关法律进行解释、阐述和执行。A&K与客人同意,若要针对本次行程、与本次行程有关的情况或行程中的偶发事件而对A&K提起诉讼,应提交给目的地国家的法院,不得在其他国家的法院或其他司法机构提起诉讼。

1. Booking your holiday

(a) Our aim is to provide the right holiday to suit your requirements. You can call us on + 852 3179 5903 or email: hsbcjade@abercrombiekent.com.hk and we will tailor make an itinerary for you and provide you with a price per person. In order to maintain our customer services standards and to assist with the on-going training of our staff we may record or monitor our telephone conversations or emails with you.

(b) To secure your booking we require a minimum deposit of 30% of the total booking cost - or such other amount as advised by the Company. If you are booking within 60 days of departure, then full payment is required at the time of booking. Payment can be made by cheque or by most major credit cards in favour of Abercrombie & Kent Limited. If for any reason we do not accept your booking your deposit will be returned. Some suppliers and holidays over peak seasons may require higher deposits at the time of booking. You will be notified of these requirements before you pay your deposit.

(c) Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename (as shown in each passport) as well as the title and surname of each member.

(d) Special Requests, such as diet, room location, twin or double bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated in writing at the time of booking. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met. The provision of any Special Request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met.

(e) On receipt of your correct deposit we will book your arrangements and issue a Confirmation Invoice. A contract will come into existence on the date on which we issue a Confirmation Invoice. If your confirmed arrangements include a flight, we will also issue you with an ATOL Certificate. When you make a booking you are confirming that you are at least 18 years of age and that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party. All contracts with Abercrombie & Kent Hong Kong Limited are subject to these booking conditions.

(f) It is important for you to check the details on the Confirmation Invoice, and ATOL Certificate where applicable, as soon as you get it, as these set out the services we have agreed to provide. In the event of any discrepancy please contact us immediately. If you arrange your holiday direct with the Company all correspondence and other communications will be sent to the address of the person who made the initial payment unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.

(g) If your booking is made through a travel agent, the Company will address all communications to that travel agent, who will act as agent for you in regard to all communications from us to you. All monies paid by you to a travel agent under or in contemplation of this contract will be held by the travel agent for the Company until such monies are forwarded to the Company.

(h) The balance is due 60 days before departure. If it is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit.

2. Amendments & Cancellation

(a) Amendments by you The Company will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be in writing, signed by the person who made the initial payment. If it is possible to make the amendment, it will be subject to an amendment charge of £50 per booking, together with all communication charges or other expenses incurred by the Company as a result of the change. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking, it will not be possible to make changes within 28 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 2(b) below will apply dependent upon the conditions imposed by our suppliers. If you wish to change your arrangements whilst on your holiday, all costs are payable by you.

(b) Cancellation by you All cancellations must be advised in writing, signed by the person who made the initial payment and sent to the Company at 5/F, East Town Building, 41 Lockhart Road, Wanchai, Hong Kong. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

Written Advice of Cancellation Received

2b.1 Tailor Made journeys, A&K Luxury Small Group Journeys and extensions

Days prior to departure date % of total holiday cost

61 days or more Loss of 500 USD

60 - 31 days Loss of 50% of total holiday cost

30 - 16 days Loss of 75% of total holiday cost

Less than 15 days Loss of 100% of total holiday cost

2b.2 Cruises and extensions

Days prior to departure date % of total holiday cost

121 days or more Loss of 500 USD

120 - 91 days Loss of 20% of total holiday cost

90 - 61 days Loss of 50% of total holiday cost

Less than 60 days Loss of 100% of total holiday cost

2b.3 Around the World by Private Jet

Days prior to departure date % of total holiday cost

121 days or more Loss of 2500 USD

120 - 91 days Loss of 20% of total holiday cost

90 - 61 days Loss of 50% of total holiday cost

Less than 60 days Loss of 100% of total holiday cost

Please note that at certain times of year, for example peak season, or for certain products, for example some game lodges and cruises, stricter cancellation conditions may apply. Any such revised conditions will be notified to you prior to booking.

We strongly recommend that you secure adequate travel insurance as per clause 6 below.

(c) Re-booking following a cancellation Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions. If the alternative booking requires a greater deposit than has already been paid (after deducting cancellation fees) then the balance between what is required as a deposit and any sums already paid becomes due.

(d) Accuracy of information We check the information which we provide about our holidays very carefully. However, tour, excursion or cruise itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

(e) Amendments by the Company Great care is taken to ensure that the description and prices given in our brochures and on our website are accurate at the time of publication. However, changes can occur, and the Company reserves the right to change any of the details in company literature, including prices, in which case the Company will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In very rare circumstances, the Company may have to modify a holiday before you depart. Most of these changes are minor. However, if we consider them a material change we will notify you or your travel agent as soon as reasonably practicable. A material change includes a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. In the case of a material change before your departure we will provide you with three alternatives. You may accept the modification, you may change your booking to another available and comparable holiday, or you may cancel and receive a full and prompt refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a material change made for any reason other than force majeure or low bookings you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change. Force majeure means unusual and unforeseeable circumstances beyond the Company's control or the control of our suppliers, the consequence of which neither the Company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers.'Low bookings' means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form. If there is a minor change before you depart (that is, any change not included in the definition of a material change set out above), the Company will try to notify you, although it is not obliged to pay any compensation. lf the Company becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you (save in the case of force majeure) or, alternatively, you will be returned to your point of departure and the company will, where appropriate, pay compensation. No compensation is payable in the case of force majeure.

(f) Cancellation by the Company We reserve the right in any circumstances to cancel your holiday for any reason. However, we will not cancel your hotel arrangement less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If you fail to pay the balance of the holiday price at least 60 days before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in clause 2(b). If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings, the Company will pay you compensation as set out in clause 2(e).

3. Abercrombie & Kent price policy

(a) We reserve the right to alter the prices of any of the holidays shown in our brochure or on our website.You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

(b) When you make your booking you must pay a deposit, normally 20% of the booking cost, although it may be higher depending on the arrangements booked. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

(c) The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges once your deposit is paid.

(d) In respect of any booking covered by our ATOL, all moneys you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

(e) The Company is under no obligation to give a breakdown of the costs involved in a holiday.

(f) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking and prices may go up or down. While we do our utmost to avoid such a scenario, due to human or computer error there may on occasion be an incorrect price shown in a brochure or online. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We do have to reserve all our rights in a situation such as this which may include cancelling a holiday if the actual price applicable to the holiday is not acceptable to you. We will of course allow you to amend your holiday with us, if you so wish, to an alternative holiday at the correct price.

4. Responsibilities of the Company

(a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.

(b) The descriptions, information and opinions given in our brochures or on the website by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. The Company accepts liability for any loss you may suffer if due to fault on our part, or that of our agents or suppliers, any part of the holiday arrangements you book with the Company before your departure is not as described in our brochure, on our website, or itinerary or not of a reasonable standard. The Company limits its liability in respect of these claims to a maximum of three times the holiday cost. Subject to the conditions set out below, The Company also accepts liability if you or any member of your party suffers death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents, or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification of complaints set out in clause 11, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability. Nothing in the above shall limit or exclude the Company’s liability for fraud or for death or personal injury caused by negligence, or to the extent otherwise not permitted by law

(c) The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, if any failure in your holiday arrangements relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, ship, train or coach forming part of the holiday arrangements booked with us before your departure from the UK, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services. International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by The Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and in respect of carriage by road the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained caused by an accident which takes place onboard the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. You should also note that these conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay you. You should also know that the carrier will rely upon its 'conditions of carriage' which may limit or remove the carrier's liability to you and limit compensation under international conventions.

(d) Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

(e) If we make any payment to you or any member of your party for death, personal injury or illness, you must co-operate fully with us in seeking recovery of any payment we make.

(f) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Abercrombie & Kent has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. We strongly recommend you have adequate travel insurance for your holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (c) above.

(g) If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per party, such contributions to be repaid to the Company out of any judgment or insurance payment you subsequently obtain.

5. Your responsibilities

(a) Make yourself travel aware - Before making a booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under and the government of your destination. Also ensure you make yourself familiar with the HKSAR government Travel Health Service on staying safe and healthy on your trip - https://www.travelhealth.gov.hk/. Advice can change, so always check regularly for the latest updates.

(b) If the Security Bureau advises that people should not visit a particular country, we will act on this advice. The Security Bureau maintains a list of nations under a travel warning on its website at: https://www.sb.gov.hk/eng/ota/

(c) In the event of active government advice and warnings against travel to a specific destination or location(s) of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death or property damage from any event that may arise out of or associated with the travel advice or warnings given. The Company strongly recommends you do not travel against HKSAR Security Bureau advice and warnings as they are given for your safety and security.

(d) It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should contact the Company or your travel agent.

(e) General information concerning passport, visa and health requirements applicable to Hong Kong Citizens is set out in our literature. However, such requirements are subject to change and you must check current requirements before departure. Many countries require that passengers’ passports are valid for at least six months after the completion of their journey, and/or contains blank pages (for visas). Please visit https://www.immd.gov.hk/eng/service/travel_document/visa_free_access.html for advice by country. Some destinations also require visas and additional documentation and you should contact the Embassy or Consulate of the country which you are planning to visit in good time before you travel, please click here to visit Visa Central. You should also contact your medical advisor or a specialist vaccination centre for details of the measures you will need to take prior to departure. All children should travel on full passports. It is your responsibility to obtain all documents required for your holiday, including passports, visas, heath certificates and international driving licenses, to ensure that these are in proper order and to take them with you. We recommend that if you are travelling with a child (particularly one that does not share your surname or if travelling without one or both parents), you check the entry requirements for your destination. Certain countries have introduced additional requirements, such as documentation that proves your relationship to the child as well as documentation that proves you have permission to travel with them. The Company cannot be held responsible should you or any member of your travelling party be denied entry to a country due to non-compliance with these requirements. Please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under and the government of your destination for further details. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the holiday as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa or immigration requirements.

(f) Approximately 7 days before departure you will receive your flights tickets together with other information concerning your holiday. Please ensure that you check the names and flight timings on your tickets carefully and contact us immediately if you have any queries. The correct timings, using the 24 hour clock system, may have been adjusted since you received your Confirmation Invoice.

(g) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.

(h) Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.

(i) If you lose any personal items whilst on holiday, please obtain a written report from the police, to help with any insurance claim upon your return.

6. Insurance

We cannot emphasise enough the importance of purchasing comprehensive travel insurance prior to date of travel. This insurance should be commensurate to the value of your booking, and cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

7. Airlines & other suppliers

(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions which limit and/or restrict the suppliers' liability.

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) As airlines regularly overbook, we recommend that you check in on-line as soon as you are notified by the airline that check-in is available or 24 hours before departure. If you do not check-in online or unable to, we recommend that you arrive at the airport 3 hours prior to departure as airlines have been known to re-allocate seats in the event of late arrives. The Company is unable to check you in and it is your responsibility to ensure that you are checked in within the appropriate time. The Company is not responsible or liable of you are downgraded an airline class as a result of the airline overbooking the class in which you are booked. Seat reservations are at the discretion of the airline and may be changed at any time without notice.

(d) The majority of airlines have introduced a total smoking ban on most or all of their flights. Please ask before booking if this information is important to you.

(e) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use hotel equipment otherwise offered free.

8. Excursions

Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions. The Company will, at its discretion offer advice, guidance and assistance if you or any member of your party suffer death, illness or injury arising out of an activity which does not form part of your holiday with the Company, or an excursion arranged locally. Where legal action is contemplated and you want the Company's assistance, you must obtain the Company's written consent prior to commencement of proceedings. The Company's consent will be given subject to you undertaking to assign any costs, or benefits received and any relevant insurance policy to the Company. We limit the cost of the Company's assistance to you or any member of your party to £5,000.

Data Protection Act

(a) In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons. Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. You are entitled to a copy of your information held by us. If you would like to see this please contact the Company during normal working hours. (We make a small charge for providing this to you).

(b) The information you are required to provide may include debit/credit card details. As set out above, we take full responsibility for ensuring that proper security measures are in place to protect this information. In accordance with applicable legal, regulatory and business requirements this information will be securely deleted as soon as it is no longer required. However, it is necessary for the Company to retain your debit/credit card details for a reasonable period of time after the conclusion of you holiday, and you consent to such retention, in the event that any costs referred to in clause 5(i) above are incurred and you fail to settle these directly with the supplier, in order that the Company can debit your card for the relevant amount. This will be reviewed on a regular basis to ensure that the information is not kept longer than is strictly necessary for the purposes set out above.

10. Illness & disability

If you or any member of your party suffer from a disability or other medical condition please tell us before you book. Abercrombie & Kent is happy to give you advice and to try to assist you in choosing a holiday that will meet your requirements. However, most of our holidays are in destinations which are off the beaten track and lack even the simplest facilities for disabled guests such as ramps for wheelchairs, lifts and so on. Many of our holidays require a fair degree of physical fitness. Medical facilities may not be readily available. In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which result from this. An appropriate medical form will be sent to you for this purpose. Air travel can cause problems for some people with circulatory or bronchial problems, such as deep vein thrombosis. It is inadvisable for anyone with high blood pressure or respiratory problems to visit high altitudes. You should consult your doctor for advice before you book and in good time before your departure.

11. If you have a problem

If you are unhappy with any aspect of the Company's arrangements while you are on holiday, you must address your complaint immediately to the Company's local representative (or, if none, to the Company) and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

12. Descriptions

Every effort is made to ensure that the details, description and prices contained in company literature are correct, based on inspections, and information passed to the Company by its suppliers. However changes do occur, sometimes at short notice and therefore the Company will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works etc.

13. Pricing Policy

The prices shown in company literature are per person in £ Sterling (unless otherwise shown) from the UK based on two people sharing.* (If we are quoting a price for a tailor made holiday, the total price quoted will include all known price increases and decreases and any special offers that we are making at that time):

What your holiday price includes

• Flights – Where flights are included, they will be return economy class air travel unless otherwise specified. (World Traveller Plus, Business and First Class travel supplements available).

• United Kingdom Passenger Duty - Included where levied in connection with flights booked by Abercrombie & Kent.

• Free Baggage Allowance - Full details will be supplied with your itinerary. Normally on Intercontinental flights, Economy Class passengers are allowed 20kg of luggage, 30kg per person in Business Class and 40kg per person in First Class.

• Normal Local Flight Baggage Restrictions - Some of our arrangements utilise local domestic airlines and charter flights operating small aircraft with restrictions on baggage allowance. Full details will be supplied with your itinerary.

• Transportation Between Airports & Hotels - Round-trip transport by private or shared vehicle, boat or charter aircraft between airports and hotels.

• Accommodation - In rooms with private facilities (shower and/or bath) inclusive of hotel service charges and local taxes.

• Meals - Meals as specified on a table d'hote basis. 'Full Board' indicates breakfast, lunch and dinner; 'Half Board' is breakfast and dinner. 'Breakfast' includes full breakfast unless otherwise indicated.

• Sightseeing - As detailed in each itinerary on a private guide basis (shared in most camps, lodges and cruise programmes). Entrance fees to national parks and game reserves are included where applicable.

• A&K Representative - Services of an Abercrombie & Kent representative or appointed local agent in your country of destination.

What your holiday price does not include

• Passport or Visa costs, Porterage & Holiday Insurance.

• Overseas Departure Taxes - Where these are levied and payable locally by the client.

• Sightseeing Tours - Except where specified in the itinerary.

• Personal Expenditure - On such items as drinks, laundry, room service, telephone calls etc., and any related tax and service charge.

• Gratuities - Discretionary gratuities to drivers, guides, hotel or boat staff etc.

• Government Levies or Taxes - Any Government levies or taxes introduced after the publication of company literature

Please note durations shown for single centre holidays are based on the number of hotel nights booked excluding overnight flights. If you are travelling alone additional supplements over the above single room supplements apply.

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